Damage & Replacement Policy

Damage & Replacement Policy

At Best Terracotta Creations, every product is carefully handcrafted and securely packed before dispatch. As terracotta products are delicate by nature, we take extra care to ensure they reach you safely.

Damaged Products

If your order arrives damaged during transit, please notify us within 24 hours of delivery.

To process your request, please provide:

  • Order Number

  • Clear photos of the damaged product

  • Photos of the outer packaging

  • Photos of the shipping label

Requests submitted without supporting photos may not be eligible for replacement.

Replacement Eligibility

A replacement may be provided if:

  • The product was damaged during shipping.

  • An incorrect product was delivered.

  • A major manufacturing defect is identified.

All claims are subject to verification by our support team.

Replacement Process

  • Once the claim is approved, a replacement product will be arranged.

  • Replacement orders are typically processed within 3–5 business days.

  • Delivery timelines may vary depending on location and product availability.

Non-Eligible Cases

Replacement requests will not be accepted for:

  • Damage reported after 24 hours of delivery.

  • Damage caused by improper handling after delivery.

  • Minor variations in color, texture, size, or finish, as these are natural characteristics of handmade terracotta products.

  • Normal wear and tear.

Refunds

In cases where a replacement is not available, an eligible customer may be offered a refund or store credit at our discretion.

Contact Us

For damage or replacement assistance, please contact:

Best Terracotta Creations
📧 Email: bestterracottacreations@gmail.com
📞 Phone: +91 8248745942

We appreciate your support for handmade craftsmanship and will do our best to resolve any genuine issues promptly.