Returns & Refund Policy

Returns & Refund Policy

At Best Terracotta Creations, every product is carefully handcrafted and packed with utmost care. Customer satisfaction is important to us, and we strive to ensure that your order reaches you in perfect condition.

Returns

Due to the fragile and handcrafted nature of terracotta products, we generally do not accept returns for products that have been delivered in good condition.

However, returns or replacements may be considered in the following cases:

  • Product received damaged during transit.

  • Wrong product delivered.

  • Product has a significant manufacturing defect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and provide:

  • Order number

  • Clear photos of the product

  • Photos of the packaging and shipping label

Our team will review the request and provide a suitable resolution.

Refunds

Refunds will be processed only if:

  • A replacement is not available, or

  • The return request is approved after verification.

Approved refunds will be issued to the original payment method within 5–10 business days.

Non-Refundable Situations

Refunds or returns will not be provided for:

  • Minor color, texture, or finish variations inherent to handmade products.

  • Damage caused after delivery.

  • Change of mind after purchase.

  • Incorrect address provided by the customer.

  • Delivery delays caused by courier services or unforeseen circumstances.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For return or refund assistance, please contact:

Best Terracotta Creations
Email: bestterracottacreations@gmail.com
Phone: +91 8248745942

We appreciate your support for handmade craftsmanship and traditional artisans.