Frequently Asked Questions (FAQ)

1. Are your products handmade?

Yes. All our terracotta products are handcrafted by skilled artisans using traditional techniques, making each piece unique.

2. Do you deliver across India?

Yes. We offer delivery to most locations across India through trusted courier partners.

3. How long does delivery take?

Orders are usually delivered within 3–10 business days depending on your location.

4. How can I track my order?

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if available).

5. Are terracotta products fragile?

Yes. Terracotta products are naturally delicate. We use protective packaging to ensure safe delivery.

6. What should I do if my product arrives damaged?

Please contact us within 24 hours of delivery and share photos of the damaged product, packaging, and shipping label. Our team will review the request and assist with a replacement if eligible.

7. Do you accept returns?

Due to the fragile and handcrafted nature of terracotta products, returns are generally not accepted unless the item is damaged, defective, or incorrectly delivered.

8. Can I cancel my order?

Orders can be cancelled before they are shipped. Once dispatched, cancellation requests cannot be accepted.

9. Will the product look exactly like the photos?

Since every item is handmade, slight variations in color, texture, size, and finish are natural and make each piece unique.

10. What payment methods do you accept?

We accept secure online payments through UPI, Credit Cards, Debit Cards, Net Banking, and other available payment methods displayed during checkout.

11. Are your products eco-friendly?

Yes. Terracotta is a natural and environmentally friendly material, making it a sustainable choice for homes and gardens.

12. How can I contact customer support?

You can reach us through:

📧 Email: bestterracottacreations@gmail.com

📞 Phone: +91 8248745942

We are happy to assist you with any questions regarding your order or our products.