Terms & Conditions

Terms & Conditions

Welcome to Best Terracotta Creations. By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.

1. General

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

2. Products

All products displayed on our website are handcrafted terracotta items.

Due to the handmade nature of our products, slight variations in color, texture, finish, size, and design may occur. These variations are natural characteristics of handcrafted products and should not be considered defects.

3. Pricing

All prices are displayed in Indian Rupees (INR).

We reserve the right to change product prices at any time without prior notice. However, any confirmed order will be charged at the price displayed at the time of purchase.

4. Orders

We reserve the right to accept, reject, or cancel any order at our discretion.

An order confirmation does not guarantee acceptance of the order. In rare situations involving stock availability, pricing errors, or technical issues, an order may be cancelled and a refund will be processed if payment has already been received.

5. Payments

All payments must be completed through the payment methods available on our website.

We use secure payment gateways; however, we are not responsible for issues arising from third-party payment providers.

6. Shipping & Delivery

Delivery timelines are estimates and may vary based on location, courier services, weather conditions, public holidays, or other unforeseen circumstances.

For complete details, please refer to our Shipping Policy.

7. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy and Damage & Replacement Policy.

Customers are encouraged to review these policies before placing an order.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and designs, is the property of Best Terracotta Creations and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

Best Terracotta Creations shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our maximum liability shall be limited to the amount paid for the purchased product.

10. User Conduct

Users agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website operations or security.

  • Provide false or misleading information during purchase.

11. Privacy

Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the appropriate courts in India.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Best Terracotta Creations
📧 Email: bestterracottacreations@gmail.com
📞 Phone: +91 8248745942

Thank you for supporting traditional artisans and handcrafted terracotta products.